Internal Knowledge Base
One place to find how we run the business — processes, policies, and reference guides for every team.
What we install for caching and performance on each of our hosts, and why we no longer pay for WP Rocket.
Step-by-step checklist for setting up new hires with accounts, equipment, and training.
How to triage, respond to, and escalate customer support tickets.
Process for generating, sending, and tracking client invoices.
Steps to follow when a production incident is detected, from triage to postmortem.
How to evaluate, approve, and onboard a new vendor or supplier.
Reference for logo usage, color palette, tone of voice, and templates.